Refund policy

At JANNAT ANSHAL, we are committed to providing the highest level of service and ensuring your satisfaction with every purchase.

Returns & Exchanges

• We do not offer returns or exchanges under normal circumstances.

• Exchange requests are only accepted in the event of a quality issue or incorrect size delivered.

• Unstitched collections are not eligible for return or exchange under any condition.

• Complaints related to unstitched items must be raised within 7 working days of receiving the order. Complaints submitted after this period will not be entertained.

Order Cancellation & Changes

• Orders placed through Credit Card or Bank Transfer can be cancelled or modified within 48 hours of placement.

Quality Concerns

• If your order has a manufacturing defect or quality issue, please contact us within 48 hours of delivery.

• Our Quality Control team will assess your concern. If a major fault is identified, we will offer an exchange or store credit, depending on the situation.

Important Notes

• Customized or discounted items are not eligible for return, refund, or chargeback.

For any concerns, please reach out to our customer support team with your order number and relevant details.